Device as a Service

COMBINATION OF LEASING AND MANAGEMENT

Daas (Device as a service) combines hardware leasing and device lifecycle management into a single monthly and per-device contract. Daas includes asset management, service management, and options for periodic technology refresh. Under the Daas model, businesses can scale up/down the number of devices, update technology in stages, and meet customer needs.

IMPLEMENTATION PROCESS

1. Survey and design

Survey, consulting, assessment and service design help businesses make the best IT investment decisions.

2. Customize Configuration

Save time and increase organizational productivity.

3. Deployment

Deploy quickly to end users, with a simplified process, minimizing time and risk, increasing organizational productivity.

4. Optimize

Optimize device performance, increase user’s effective usage time.

5. Maintenance

Provide periodic maintenance services and quick technical support.

6. Recovery and Refresh

Support regular backups, old equipment recalls, new equipment replacements, data recovery, protection and preparation for upgrades appropriate to IT operations in each phase.

CMS Service DaaS Plans		Standard	Premium
Device Type	Laptops, Desktops
Deployment Services	Hardware delivery at customer's work location
	Device installation and configuration
	Support for hardware troubleshooting within the next business day
	Migrate user personal data from old device to new device (if applicable)
Monitoring and analysis services	Statistics check device information about hardware, software, BIOS health monitoring.
	Provides a dashboard that displays a list of devices with analytics & reports on device health, operating system
	Predictive analytics, identify systems at risk of disk, battery or system failure to take preventive action before a failure occurs
	Security compliance monitoring: Issue alerts for devices that are not compliant with encryption, firewall, and antivirus policies
IT Support/ Service Desk	Remote testing and troubleshooting support by CMS Service experts
	Troubleshooting (8x5) or (24/7)
	Periodic equipment maintenance every quarter/year/or based on analysis reports
	Supervised and managed by CMS Service experts: - An experienced service specialist, performing proactive monitoring and management of equipment
	Security configuration settings: - CMS Service specialists enforce security policy settings such as passwords, PINs, and firewalls.
	Windows operating system patch management: - CMS Service Specialists configure Windows updates, patches, and policy settings on devices.

CMS Service DaaS Plans		Standard	Premium
Device Type	Printers, scanners, faxes, photocopiers..
Deployment Services	Device delivery at customer's work location
	Device installation and configuration
	Support for device troubleshooting within the next business day

Monitoring and analysis services	Monitor all printing activities through a centralized management system
	Report on printing volume and costs by employee, department or device.


IT Support/ Service Desk	Remote testing and troubleshooting support by CMS Service experts
	Troubleshooting (8x5) or (24/7)
	Periodic equipment maintenance every quarter/year/or based on analysis reports
	Supervised and managed by CMS Service experts: - An experienced service specialist, performing proactive monitoring and management of equipment
	Security configuration settings: - CMS Service specialists enforce security policy settings such as passwords, PINs, and firewalls.